Shipping policy
Welcome to the salt&cotton. family. We want to get our premium cotton towels into your hands as quickly and sustainably as possible.
1. Shipping Rates & Delivery Times
We ship all orders from our warehouse in Sydney using Australia Post.
| Service Type | Delivery Time (Estimated) | Cost |
| Standard Shipping | 5–8 Business Days | Free |
| Express Shipping | 1–3 Business Days | $10 |
| International Shipping | 5–10 Business Days | Unable |
- Processing Time: Most orders are dispatched within 1–2 business days. During peak periods (like Christmas or sales), please allow up to 4 business days for dispatch.
2. Tracking Your Order
Once your salt&cotton. towels are on their way, you will receive a shipping confirmation email containing your tracking number. You can follow your parcel’s journey via the link provided in the email.
3. Authority to Leave (ATL)
To ensure you get your towels without a trip to the post office, our default shipping includes Authority to Leave. This means if the courier deems it safe, they will leave the package at your door or in a secure spot.
Note: salt&cotton. is not responsible for packages once they have been marked as "Delivered" by the courier. If you require a Signature on Delivery, please select this option at checkout (if available) or contact us immediately after ordering.
4. Incorrect Address & Redelivery
Please double-check your shipping address at checkout!
- If a package is returned to us due to an incorrect address provided by the customer, a redelivery fee will apply.
- If you notice an error in your address, email us at order@saltandcottonco.com within 2 hours of placing your order.
5. Sustainable Packaging
At salt&cotton., we love the ocean and the earth. That’s why we aim to use minimal and recyclable/compostable packaging to deliver your towels. Please reuse or recycle your mailer bags where possible!
Missing or Damaged Parcels?
If your tracking says "Delivered" but you can’t find your parcel, or if your towels arrive damaged, please contact us within 48 hours at order@saltandcottonco.com so we can start an investigation with the courier.